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On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and my son picked up a couple of things that he had wanted us to buy.

One was a small glass xmas tree ornament and the other one was a tiny candle that lights up. we were undecided as to whether we wanted to purchase those items. We walked around some more and then we finally decided not to purchase the ornament and I had set it down on one of the display tables. It happened to be that the owner's son, Lucas Henry, (we had found out his name after going back to store and asking one of the cashiers there.) was walking out from the back and must've seen me lay the ornament out of place.

He picked up the item and walked off. We decided not to buy the candle either and we didn't know exactly where our son had grabbed it from so we set it on one of their shelves. As we were on our way out the door, Lucas Henry called out and asked us" where did you guys put the candle?" My husband told him that we had set it down on one of the shelves. Lucas Henry then said, "well go get it for me and I'll put it back where it's supposed to be." My husband then went to grab the item and handed it to him.

My husband felt as if he was accusing us of stealing. So my husband told him.."it's not like we're going to steal it or anything." On our way out, my husband and I felt bad about how we were treated by that person...and I felt that it was wrong for that person to treat us that way, so we decided to go back to the store and talk to either him or a manager. That's when we found out that his name and that he was one of the owner's son. I could not stop myself by telling him that it was not right for him to watch us and single us out.

I also said that it's not like we are the only ones that leave stuff and not put them back. I'm sure that there were other customers that did the same thing and he probably did not say anything. I told him that he made us feel like we were stealing. Some of the workers there were asking what was happening and he then said, while helping customers, that we were leaving stuff all over the store and that it was not right and that he didn't want his store messed up.

That made me more angry and we felt degraded because he was making us look bad in front of other people. He then said, it's OK. I replied that it was not and we walked out of the store. I then happened to look back at him and he was just smiling and laughing.

we are not the type of people that would go into a store and deliberately leave things everywhere or mess up the store. it's a store and I've worked at retail stores before and we found misplaced items everywhere and it was part of our job every night after closing time to put items back to where they belong.

It's part of the business...but never once did we ever tell customers comments such as what this person said to us. We felt so bad that we couldn't get what happened out of our minds for days even until now and I am sure that it will stay with us for a long time.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Meggie Bjp

What a precious snowflake. You not being able to watch/control your child and someone calling you out for it is going to haunt you for a long time?!?

LOL. Grow up.

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reply icon Replying to comment of Meggie Bjp

Clown.

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