Contact Hallmark Customer Service
Hallmark Phone Numbers and Emails
Toll-Free Number:
-
(800) 425-5627
Customer Service:
-
(816) 274-3613
-
+323 685 1130Continental Europe - Hallmark Belgium N.V. (Brasschaat, Belgium)
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+49 241 990 9090Continental Europe - Hallmark Cards Germany GmbH (Aachen, Germany)
Contact Information
Hallmark Website:
Hallmark Help Center:
Corporate Office Address:
Hallmark Cards, Inc.
P.O. Box 419034,
Mail Drop 216
Kansas City,
Missouri
64141-6580
Other Info (opening hours):
Physical Address:
2501 McGee Trafficway
Kansas City, MO 64108
Care Support Hours:
Weekdays: 8AM- 6PM CT
Weekends: 10AM - 6PM CT
Holiday Hours May Vary
Summary of Hallmark Customer Service Calls
129
TOTAL
CALLS
CALLS
07:32
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hallmark?
Request for Information Question:
- “Question about redeming”
- “Order status”
- “Looking for a job”
Cards Question:
- “Video greeting card”
- “P c can print and keep cards; Apple can’t.”
- “Free card email denied at store”
Product/ Service Question:
- “Have full coverage insurance I locked keys in my cards to need roadside assistance”
- “Product not working”
- “Broken item received”
Account Question:
- “Combine account”
- “Cannot reset password to put in another credit caed”
- “My password”
Shipping and Delivery Question:
- “Problem with shipping”
- “Received the wrong product in my order”
- “My reward points ran out and I was wondering if I could get the points back again”
Payments and Charges Question:
- “I'm not receiving my coupons in mail or phone”
- “Coupon”
- “Payment changes”
Website/ Application Question:
- “Is the website working”
- “Cannot get site to accept credit card though it's accurate”
Return/ Replace Question:
- “Waiting for prepaid return label”
- “Returning call for home visit”
Activation/ Cancellation Question:
- “Need to cancel on a TV that sold”
- “Cancel order”
Staff Question:
- “Lousy service”
Refund Question:
- “Refund pending”
Other Question:
- “Error didn't know what I was ordering”
- “Searching for a movie”
- “Claim”
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