Hallmark Phone Numbers and Emails

Toll-Free Number:

  • (800) 425-5627

Customer Service:

  • (816) 274-3613
  • +323 685 1130
    Continental Europe - Hallmark Belgium N.V. (Brasschaat, Belgium)
  • +49 241 990 9090
    Continental Europe - Hallmark Cards Germany GmbH (Aachen, Germany)
  • +3 110 459 6566
    Continental Europe - Hallmark Cards Nederland B.V. (Capelle a/d IJssel,The Netherlands)
  • +1 905 752 7200
    Hallmark Canada (Toronto, Ontario)
  • +8 136 867 1411
    International Inquiries - Nihon Hallmark K.K. (Tokyo, Japan)
  • +44 127 425 2000
    United Kingdom - Hallmark Cards PLC (Bradford)

Media:

  • (816) 274-4873
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How to Contact Hallmark Customer Service?

Most Popular Number:

(800) 425-5627
Total calls: 116 Issues resolved: 5 Last call: Mar 9, 2024

What Is the Hallmark Phone Number?

For assistance from Hallmark customer service in the United States, customers can contact them by dialing 1-800-425-5627. This customer service number is available during their care support hours, from 8 AM to 6 PM CT on weekdays and 10 AM to 6 PM CT on weekends. Hallmark also operates several other contact numbers for region-specific queries and concerns. For instance, contact corporate phone numbers in Melbourne at 1-613-9730-4444 and Nihon Hallmark K.K. in Tokyo, Japan, at 1-813-5439-8660. Canadian inquiries can be directed to the Hallmark customer service team at 1-905-752-7200. Similarly, if you're in the United Kingdom, you can contact the support team in Bradford at +44-1274-25-2000.

Can I Email Hallmark Customer Service?

Currently, no specific Hallmark email address is designated to contact the company's customer service. However, you can initiate contact through Hallmark email by completing a contact request form accessible on the company's official website. Upon visiting the website, locate the contact form, fill in the required details, and voice your questions or issues. The customer service team will respond to the form you submitted via email. This approach ensures a streamlined process for contacting Hallmark's customer service via email.

What Is the Hallmark Corporate Office Address?

Hallmark Cards, Inc. operates from its central hub at 2501 McGee Trafficway, Kansas City, MO 64108. For customer service issues, correspondence via mail should be directed to the given Hallmark headquarters address, Hallmark Cards, Inc., PO Box 419034, Mail Drop 216, Kansas City, Missouri 64141-6580. The address is the focal point for the company's corporate activities, managing and overseeing various aspects of operations. Utilizing these Hallmark corporate offices for postal communication ensures that your inquiries or correspondences are directed to the appropriate departments within the corporate structure.

How Do I Contact Hallmark via Live Chat?

To initiate the Hallmark customer service chat, navigate to the company's website and select the Customer Service option at the bottom of the home page. You'll encounter a chat box icon on the designated page in the lower right corner. Click on the icon to initiate a conversation with one of the company's customer service representatives. You can contact the representative via live chat during Hallmark customer service hours. This facilitates a direct and efficient way to address queries or seek assistance promptly.

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Contact Information

Hallmark Website:

Hallmark Help Center:

Corporate Office Address:

Hallmark Cards, Inc.
P.O. Box 419034, Mail Drop 216
Kansas City, Missouri 64141-6580

Other Info (opening hours):

Physical Address:

2501 McGee Trafficway

Kansas City, MO 64108


Care Support Hours:

Weekdays: 8AM- 6PM CT

Weekends: 10AM - 6PM CT

Holiday Hours May Vary

More contact details

Hallmark Rating Based on 38 Reviews

Rating details

2.2
more details
Customer service
Product or Service Quality
Website
Advertised vs Delivered

Rating stats

Rating trend

Summary of Hallmark Customer Service Calls

129 TOTAL
CALLS
07:32 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hallmark?

Request for Information Question:

  • “Question about redeming”
  • “Order status”
  • “Looking for a job”

Cards Question:

  • “Video greeting card”
  • “P c can print and keep cards; Apple can’t.”
  • “Free card email denied at store”

Product/ Service Question:

  • “Have full coverage insurance I locked keys in my cards to need roadside assistance”
  • “Product not working”
  • “Broken item received”

Account Question:

  • “Combine account”
  • “Cannot reset password to put in another credit caed”
  • “My password”

Shipping and Delivery Question:

  • “Problem with shipping”
  • “Received the wrong product in my order”
  • “My reward points ran out and I was wondering if I could get the points back again”

Payments and Charges Question:

  • “I'm not receiving my coupons in mail or phone”
  • “Coupon”
  • “Payment changes”

Website/ Application Question:

  • “Is the website working”
  • “Cannot get site to accept credit card though it's accurate”

Return/ Replace Question:

  • “Waiting for prepaid return label”
  • “Returning call for home visit”

Activation/ Cancellation Question:

  • “Need to cancel on a TV that sold”
  • “Cancel order”

Staff Question:

  • “Lousy service”

Refund Question:

  • “Refund pending”

Other Question:

  • “Error didn't know what I was ordering”
  • “Searching for a movie”
  • “Claim”

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