Hallmark
Reviews and Complaints
I miss regular programming during Holiday season.
Preferred solution: Let the company propose a solution
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Verified Reviewer | Plover Village, WisconsinStore
HALLMARK CARDS PURCHASED ONLINE & SENT BY MAIL ARE A RIP OFF
General
Denied a senior citizen discount
Manager and Employee being deceitful.
Frustrated Regular Customer
I was excited every time I pay a visit to Any Amys Hallmark Shop here in Las Vegas. I am a Platinum Member and this only shows how much I admire and love the Hallmark products.
Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least 15-20 miles after I get off from work, and excitedly went to Amys Hallmark Shop located at 7900 W Tropical Pkwy Las Vegas, NV 89149 at exactly 9:49am and purchased 2 items instead of three hoping that I get a "Military Discount" on top of My Coupons but this lady that works by herself in the Cashier section disappointed me and my husband when she told us that she cannot give me a military discount since it cannot be combined with a coupon. This was a big surprised to us since We already purchased many times from different locations over Las Nevada from Amys Hallmark Shop which explains why I have reached the Platinum level . Even if I have 2-3 Coupons that I had used in one or two separate transactions in my previous purchased , either a percentage coupon or a cash reward coupon that I had to use before, the Cashier always gave me my military discount on top of that with no problem.
So I don't understand why this lady( which is unfortunately I forgot to get her name) is saying that It never happened before?
She is the most unwelcoming person I have ever encountered and she made us look like we don't know what we are saying about the "military discount" which in fact that is why we asked for it because we knew about it and we got it based from our experiences and purchases. I just wanna write this review to show my dismay and I hope if there is a new policy that amys hallmark shop made recently about discounts and combined coupons especially military discounts, I hope they will enhance their process of communications to their employees and so the employees as well will do the same and encourage to improve their customer service even more.
- Service i got
Preferred solution: card credit
Shame on you Hallmark!
Owner's Son out of line
On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and my son picked up a couple of things that he had wanted us to buy.
One was a small glass xmas tree ornament and the other one was a tiny candle that lights up. we were undecided as to whether we wanted to purchase those items. We walked around some more and then we finally decided not to purchase the ornament and I had set it down on one of the display tables. It happened to be that the owner's son, Lucas Henry, (we had found out his name after going back to store and asking one of the cashiers there.) was walking out from the back and must've seen me lay the ornament out of place.
He picked up the item and walked off. We decided not to buy the candle either and we didn't know exactly where our son had grabbed it from so we set it on one of their shelves. As we were on our way out the door, Lucas Henry called out and asked us" where did you guys put the candle?" My husband told him that we had set it down on one of the shelves. Lucas Henry then said, "well go get it for me and I'll put it back where it's supposed to be." My husband then went to grab the item and handed it to him.
My husband felt as if he was accusing us of stealing. So my husband told him.."it's not like we're going to steal it or anything." On our way out, my husband and I felt bad about how we were treated by that person...and I felt that it was wrong for that person to treat us that way, so we decided to go back to the store and talk to either him or a manager. That's when we found out that his name and that he was one of the owner's son. I could not stop myself by telling him that it was not right for him to watch us and single us out.
I also said that it's not like we are the only ones that leave stuff and not put them back. I'm sure that there were other customers that did the same thing and he probably did not say anything. I told him that he made us feel like we were stealing. Some of the workers there were asking what was happening and he then said, while helping customers, that we were leaving stuff all over the store and that it was not right and that he didn't want his store messed up.
That made me more angry and we felt degraded because he was making us look bad in front of other people. He then said, it's OK. I replied that it was not and we walked out of the store. I then happened to look back at him and he was just smiling and laughing.
we are not the type of people that would go into a store and deliberately leave things everywhere or mess up the store. it's a store and I've worked at retail stores before and we found misplaced items everywhere and it was part of our job every night after closing time to put items back to where they belong.
It's part of the business...but never once did we ever tell customers comments such as what this person said to us. We felt so bad that we couldn't get what happened out of our minds for days even until now and I am sure that it will stay with us for a long time.
Preferred solution: Let the company propose a solution
Hallmark - Commercial Review
My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not believe in anything but marriage between one man and one woman as the Holy Bible states.
It was meant to be that way so the earth could replenish itself. Two males cannot produce a baby nor can two women. According to God, he will leave us to a reprobate mind and cast those who do not confess their sins into ***. I donot appreciate having your liberal views thrown into our face.
If these commercials continue we will not purchase your products nor will we watch your TV programs. Shame on you Hallmark for falling into this liberal view.
Hallmark Commercial Review
Not treated fair
- Service i got
Preferred solution: Price reduction
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Sr. Citizen discounts can not be combined with any other discounted items.
The rewards dollars is like cash. It can be used with any purchase. No one is given a Sr.
Citizen discount on a 40% off reward. It's just the way it is and has always been.