Hallmark Reviews

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Manager and Employee being deceitful.

I have never had an experience with a store manager who actually lied to the customer. I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they were worth (little did I know the manager was standing close to her as we talked). The cashier didn't seem to know anything about this jewelry that the store sells. At first she wasn't too cooperative. I asked for a manager twice. She told me the manager wasn't there, and to come back the next day. (Again, the manager was standing right there and could have resolved the issue instantly). I then said I would come back when the manager was there. She agreed. When I did come back I exchanged the one stone for a color I liked. The manager didn't seem to have any problems doing the exchange. I brought it home and realized it didn't fit. It was loose and kept falling out. I called a number (Hallmark rep) that was given to me from the jeweler I looked up online. The person was going to call this manager and tell her to fix the stone so it would fit. I went back today and she denied getting such a call and said she thought my problem was resolved the last time I was in. No, I told her the stone was loose. She then examined it herself and found out I was right, but gave no apologies. She tried to adjust it, but it was still too small. I asked her why I was told by the cashier (who was there today), that the manager wasn't there the first time I came in, and she just shrugged it off and said she didn't know why. When I asked for an apology, she wouldn't give me one. Then, I went over to talk to the cashier who denied she ever said the manager wasn't there, to come back tomorrow!! They were both lying! I asked for the owner's phone number and name, but have to wait until she's back in town. When I was leaving the store, they were laughing and making comments (along with another customer) before I even got out the door. I'm 73, in good shape (mind and body), and I've never in my life been treated like I was a lunatic...and that I was lying! She'll probably ever be reprimanded, as I've heard even the owners don't really care. I'm sure the manager will get the benefit of the doubt...not me. I will never go to any Hallmark Card store again. I've read a lot of bad reviews.
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ID
#1168952 Review #1168952 is a subjective opinion of poster.
Service
Hallmark Manager
Reason of review
Poor customer service
New Reviewer
I was excited every time I pay a visit to Any Amys Hallmark Shop here in Las Vegas. I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom...
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ID
#1083749 Review #1083749 is a subjective opinion of poster.
Service
Hallmark Cashier
Cons
  • Service i got
Reason of review
Poor customer service
Loss
$100
Preferred solution
card credit

Shame on you Hallmark!

Hallmark puts out the same cards year after year! My husband or myself have purchased the same card for three birthdays for our son-in-law and two for Easter cards! How crazy that they don't come up with new ideas each year. Get new artist with fresh ideas or new script writers. Yeah we had a laugh. I know it sounds funny but we both pick out cards. How cheap can they be to keep recycling the same cards. I am now going to switch to American Greetings or another card company! I am done with Hallmark!!!! I think it is a real shame that we were put into this situation.
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ID
#1036475 Review #1036475 is a subjective opinion of poster.
Product
Hallmark Postcard

Hallmark Commercial Review

After watching your latest commercial there will be NO more purchases of your hall mark cards for this family. Have heard a lot of people talking about the commercial and it is not favorable for your company. We don't have to sit back and put up with this.
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ID
#1008960 Review #1008960 is a subjective opinion of poster.
Product
Hallmark Commercial
New Reviewer
My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not believe in anything but marriage between one man and one woman as the Holy Bible states. It was meant to be that way so the earth could replenish itself....
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5 comments
#1775422

Why you religious fanatics think your way is the only was is ridiculous. There is no god and the bible is nothing but an old collection of fiction stories.

It means nothing. But that's fine for you if you believe it.

Just leave the rest of us alone. Mind your own business.

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ID
#1002926 Review #1002926 is a subjective opinion of poster.
Product
Hallmark Commercial

Not treated fair

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier. This is the fourth one I purchased this year. When I went to the cashier I gave her the 5 dollar off coupon I received from the first purchase I made earlier. The cashier told me I could not use a valid coupon because it was not stapled to the receipt. I told her that I had the receipt with me showed her she looked at it and told me that I could not use the valid coupon because it wasn't stapled to the receipt even after she looked at the receipt. I said it was not stapled to the receipt that she could see there were no staple marks. So I had to pay full price instead of using my coupon. I did not think that was fair. She told me to complain to the pittsburgh mills location store. Carolyn Grimaldi dgrimaldi711@***.net
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ID
#978987 Review #978987 is a subjective opinion of poster.
Product
Hallmark Coupon
Cons
  • Service i got
Reason of review
Poor customer service
Loss
$20
Preferred solution
Price reduction
On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and my son picked up a couple of things that he had wanted us to buy. One was a small glass xmas tree ornament and the other one was a tiny candle that...
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2 comments
#1259158

What a precious snowflake. You not being able to watch/control your child and someone calling you out for it is going to haunt you for a long time?!?

LOL. Grow up.

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ID
#977570 Review #977570 is a subjective opinion of poster.
Service
Hallmark Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Hallmark Commercial Review from Cary, North Carolina

Shocked at the commercial with two men kissing. What peoole do is their business but why do you have to have commercials that is not the way that the majority lives or even believes. I have shopoed at Halkmark 30 plus years but U have bought my last item
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3 comments
#1720361

Climb out from under your rock. This is 2019.....two men or two women kissing is not offensive. What IS offensive is narrow minded people who don’t care about the starving children at the border but are concerned with consenting adults showing love.

#1790020
@PissedConsumer1720361

No what is offensive is a gay man passing himself off as straight and hitting on a straight woman to fulfill his Hallmark contract. Gay on gay and lesbian on lesbian but no gays on straights either way.

#1790028
@PissedConsumer1790020

And who exactly are YOU to tell someone who they can love? You have no right what so ever to interject YOUR view points.

If you don’t like it then you can change the channel. But be warned, it’s EVERYWHERE!!!! You might as well stop watching tv. I swear!!

Where do you dinosaurs come from? It’s almost 2020!! The old ways are gone. You have no right to tell anyone at all who they can go after.

You seem to think that your sexual is carved in Stone. Sorry buddy it’s NOT! There are plenty of instances of fully straight men with wives who “turn to the dark side”. Who after 20,30,40 years of marriage divorce their wives and go gay.

There is nothing wrong with that but it does go to show you that your notions of sexuality are under developed. Hallmark is in the business of catering to their customers. What that says is that they are pandering to the group that has the most money to waste. There would be a giant upside to being gay that YOU can’t see for the intolerant glasses you wear.

NO CHILDREN!!! That means they have the money to live however they want. It also means they have money to burn. Hallmark is just doing business.

You are taking offense because in your mind being gay is bad and if a gay likes a straight person it somehow reflects on YOU.

What that suggests is that you are a closeted person. One who should probably leave said closet before they find a dress they like.

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ID
#822740 Review #822740 is a subjective opinion of poster.
Location
Cary, North Carolina
Reason of review
Bad quality

Hallmark - Vera Bradley Wallet Review from Independence, Kentucky

I went into the shall mark store in Florence, ky. I had just spent$178.00 on a Vera purse, wallet and cosmetic bag.When I got home I noticed a stain on the wallet and the change part would not close. The manager came out. At first very pleasant, but then it went downhill. She said I had damaged the wallet and put a stain on it. I explained to her, that it was like that when I got home. She basically said not her problem. Picked up my bag and receipt turned to leave. A sales clerk came around the counter and started screaming at me that no product would ever leave the store damaged. I said yes it was damaged. This clerk called me a liar. That was absolutely unnecessary or professional. This clerk was raising her voice. She kept following me while I was trying to leave the store screaming at me. My husband who was sitting across from the store on a bench heard the woman screaming that I was a liar. Yes, this made me very angry. I turned around and slammed the wallet on the counter and turned to the manager and this clerk. I stated that I didn't need it. We had an appointment. Later that evening my husband went back to the same store to get the wallet as it was expensive. Oddly, no one knew what he was talking about. My wallet receipt couldn't be found. I wrote a check for the merchandise. I spent $178.00 in that store. There is no reason to speak to another human the way I was spoken to.i am considering contacting our consumer advocate.
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ID
#788500 Review #788500 is a subjective opinion of poster.
Location
Independence, Kentucky
Reason of review
Bad quality
very disappointed in service to get a hold about a return to your company on dec 17 i ordered from hallmark an didnt like it was sent by your company. the order was #106694**** then your company sent it so i sent it back to you 2050XF-2 Hallmark HF Matte GCARD ...
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ID
#760426 Review #760426 is a subjective opinion of poster.
Location
Black River Falls, Wisconsin
Reason of review
Order processing issue

Commercials too loud

watch your movies and at every commercial I have to grab the turner so I can turn down the commercials. Background music was too loud for years, I must congratulate you on turning the sound down. Now I find myself grabbing the remote to adjust volume down and then back up for the move. I'm beginning to find it easier to watch another channel. I love the Hallmark movies, but your audio people need more training on how to adjust sounds. Your movies are the talk of my family, we all love and discuss them. Once in a while you will televise a movie that I will watch more than one time, eventually I will go to the Hallmark Store and purchase the movie. So please lower sound on commercials, seems the sound problem has shifted from background to commercials.
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ID
#603278 Review #603278 is a subjective opinion of poster.

Hallmark - Tv Shows Review from Concord, California

Cut the holiday marathons bring back the classic lucy and golden girls please
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1 comment
#1720363

I guess they heard all our complaints about Christmas in July. The mystery shows are back on Hallmark cable, thank you. They’ve even added McBride.

ID
#591957 Review #591957 is a subjective opinion of poster.
Location
Concord, California
Reason of review
Not as described/ advertised

Management Review

Do not consider working at the Zionsville Wooden Key location. Management was negligent to the fact that I had children to care for. Completely inflexible. Blamed me for something a senior employer was at fault for.
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ID
#585159 Review #585159 is a subjective opinion of poster.
Location
Naperville, Illinois
Reason of review
Poor customer service

Hallmark - Management Review from Naperville, Illinois

I have two young children. I worked for Stacy at the Boone Village Wooden Key location in Zionsville. Do not work for this woman. Especially if you have children to support. She won't consider the fact that you need time with your kids over her elderly employees who have been there forever. She'll look for anything to get rid of you, even if you have proof something wasn't your fault. She acts nice, but it's an act. If you are looking to work in retail,consider overlooking this store, especially if you're looking for long-term. Management needs to grow up.
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1 comment
#934489

If you have kids stay home and take care of them. Having kids doesn't give you special privilege at work.

ID
#585153 Review #585153 is a subjective opinion of poster.
Location
Naperville, Illinois
Reason of review
Poor customer service

Hallmark - Employee Experience Review from Scottsdale, Arizona

Can I submit a pissed Hallmark employee review based on my experience with customers that expect me to know why corporate makes certain decisions or for customers that don't realize that one line feeds into all the registers and they might have accidentally cut before others or that at my store it is required that I check your ID for all credit or debit card purchases. Yes. I get you are only spending $2. I cod lose my job though if someone from corporate came in and saw that I wasn't asking to see IDs. How about the time someone told me Hallmark was a scam simply because we sold out of a product we had in the store for two months and they came into get it too late. IT is my job to go above and beyond for you guys, but when you treat me as something less than a human being, just try to remember that I am indeed a human being with feelings. Don't be rude.
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ID
#566627 Review #566627 is a subjective opinion of poster.
Location
Scottsdale, Arizona